Warranty Information

Northshore Stoneworks & Design warrants its stone surfaces and countertops installation for 12 months from the date of installation. This warranty is limited to sink installation and seams under normal use.
We do not offer warranty on the stone itself which is carried by the wholesaler where the stone is supplied by.

Any concerns regarding edges or caulking will be taken care of at the final inspection of the client before departure of our crew.


Due to their resilience, natural and engineered stones can last a life-time. So repairs are few and far between, but in the unlikely event that damage occurs, we have the skills to restore it or minimize the visual impact.
We recommend that all caulking around the sink and backsplashes (if applicable) be inspected and re-applied by the client every six months.


Most granite used for countertops is polished to a high-gloss finish giving it a mirror-like appearance. On closer inspection however, many granites have certain natural characteristics such as “pitting”, “fissures” or “dull spots” that may at first cause some concern. It is important to understand the geological reasons for these characteristics to fully appreciate the beauty of stone. Fissures, or hairline cracks are natural result of the heating a cooling of stone millions of years ago. They will not grow or expand over time.

While the type and specific composition determines the amount of pits, fissures and dull spots, some granite exhibits these characteristics more than others, and they may also be more or less visible depending on the lighting conditions present in a room. Pits, fissures, and dull spots do not compromise the integrity of the stone in any way; they are natural characteristics of stone and will not impair the function or durability of the material. They are an expression of nature and add to the allure of the stone, which sets it apart from man-made surfaces. Various steps are taken during the finishing process to reduce the visibility of pits, but they cannot be totally avoided in all granite types. Pitting will not become worse with regular use or with the passage of time.

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